Privacy Policy
Effective Date: 12.08.2024
Tokku (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Norwegian laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Company Information
- Company Name: Tokku
- Legal Entity: OCT13TH BY SHERIFI
- Address: Jerikoveien 1052, Oslo, Norway
- Email: hey@tokku.co
2. Data We Collect
When you interact with Tokku, we may collect the following types of information:
- Personal Information: Name, email address, phone number
- Chat Data: Any messages or content you submit while interacting with our chatbot services
- Technical Data: IP address, device type, operating system, browser type, and related device identifiers
- Cookies & Tracking Data: Data collected via cookies, pixel tags, and similar technologies for analytics, functionality, and personalization
3. How We Use Your Data
We process your information for the following purposes:
- To provide and improve our AI chatbot services
- To respond to inquiries and customer support requests
- To personalize user experiences
- To process analytics and improve system performance
- To comply with legal obligations
- To send service updates and policy changes
4. Data Sharing
We do not sell your data. However, we may share your information with trusted third parties where necessary to operate our services, including:
- OpenAI API (for processing chatbot interactions)
- Hosting providers (Hetzner, VPS servers in the EU)
- Analytics tools (for performance and usage monitoring)
All third parties are required to handle your data in accordance with GDPR and maintain appropriate safeguards.
5. Data Storage & Retention
- Data is stored securely on VPS servers located within the European Union (EU).
- Chat logs and personal data are retained until you request deletion.
- If you wish to have your data removed, contact hey@tokku.co.
6. Security of Your Data
We take appropriate technical and organizational measures to protect your information, including:
- VPS hosting in the EU with secure access controls
- Encrypted data transmission (HTTPS)
- Restricted access to authorized personnel only
While we take steps to protect your data, no method of transmission over the internet or electronic storage is completely secure.
7. User Rights under GDPR
You have the following rights regarding your personal data:
- Access – Request a copy of your personal data
- Rectification – Request corrections to inaccurate or incomplete data
- Erasure – Request deletion of your personal data
- Restriction – Limit the processing of your personal data
- Portability – Request transfer of your data to another service
- Objection – Object to certain types of data processing
To exercise these rights, contact us at hey@tokku.co.
8. Cookies & Tracking Technologies
We use cookies and similar technologies for analytics, functionality, and personalization.
You can manage your cookie preferences in your browser settings. Disabling cookies may affect your experience.
9. Minors’ Data
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will take steps to delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we will notify you by email before the changes take effect.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:
Email: hey@tokku.co